Questions we get
before the first event

Minutes. Drop the script tag in, deploy, and the first event usually lands in about a second — the live stream shows it arriving. Out of the box you get pageviews (including SPA route changes), time on page and external link clicks, before you name a single custom event.

Never. Every event you send is stored and queried in full. Sampling is where numbers stop being trustworthy, and a number you don't trust isn't worth the dashboard it sits on.

The web tracker is a single ~13 kB script with no dependencies, loaded with defer so it never blocks or shifts your page. Anything server-side posts the same event schema straight to our HTTP API, so a signup from the browser and a signup from your backend are the same event.

Not self-serve yet. We do backfills by hand for enterprise customers — original timestamps preserved, so retention curves and cohorts don't restart on your migration date. Write to hello@mintance.com and we'll scope it.

Two, both first-party on your own site: one that recognizes a returning visitor, one that groups a visit into a session. The Mintance app itself sets none — your sign-in lives in local storage. Both cookies are listed with their lifetimes on the privacy page.

You do. We process it to run the service and for nothing else — no resale, no advertising networks, no training a model on your users. Export it or delete a whole project whenever you like.

You can. Nothing personal is collected unless you attach it — send an opaque external ID instead of an email and funnels, cohorts and retention all still work. Visitors who set _mnt_ignore in their browser's local storage stop being tracked entirely.

We onboard a handful of teams a week so we can sit with each one. You get the whole product free, a direct line to the people building it, and features shaped by what you hit first.

Not yet decided. The shape we're heading for is on the pricing page; when it goes live you'll get 30 days' notice and a founding discount for having been here early.

Fair question for a five-person team. Export is available on every plan from day one, and if we ever wound down you'd get 90 days' notice and a full raw export — not a support ticket.

Five people who kept rebuilding the same funnel query at previous jobs. We're hiring two roles.

Email hello@mintance.com. During beta it's answered by whoever wrote the thing you're asking about, usually the same day.